Paramantra makes it easy for your team to work with your customers. Explore solutions that increase availability and automation to drive efficiency.
Everything you need to register your customer communications over calls. Built from ground up-different products for sales, service in B2b or B2C scenarios.
Can't write in the CRM? Talk to the machine. For times when there is no more than a pay phone in sight. Update leads or requests, leave notes and get important customer information.
Like Texts? Access the CRM using our text services. Update tasks, start calls, change statuses, create/assign leads or requests and much more by texting. Useful when there is no data coverage or whatever else life throws at you.
All your customer email communications in one place. Full blown functionalities in a cohesive platform. Track follow ups,quotes and let Paramantra ensure nothing falls through cracks. Your IT policies has a favorite email system? No problem.
Every Chat gets automatically updated and analyzed. Get a complete 360 Degree view of each interaction. Identify opportunities where your team and customers need your help.
Track your business calls, emails, texts from your mobile. Generate invoices or quotes and manage daily activity reports. Whether you are online or offline-Paramantra is always available.
Usable Analytics that helps your team members at every stage of the customer engagement cycle.
FAQ, Internal Knowledge Base, Training and evaluation resources- complete coverage to ensure there is a positive growth in knowledge of the team. The module learns by itself and offers help on its own too.
System tracks all leads that your team has forecast-ed. It also suggests which deals should be forecasted. Get to know the "Why" behind every forecast deal. See the qualitative and quantitative analysis before counting deals in.
Dynamic module which allows you to track your service requests. Set rules to trigger alert or escalations and ensure there's no customer waiting.
Create, manage and track your sales targets. Stay on track of your objectives and never go back to asking for spreadsheets. Automatic updates based on dynamic rules.
Calendar that not only monitors all tasks that you record in but also tell you what you could or should do. Intelligent Calendar that doesn't miss noticing if you do.
Know expected success rate of your quote. Select products or services, set pricing and send quotations. Includes contract and legal documentation, approval and tracking mechanism, Invoicing and collection management.