The Need For A CRM In Medical Device Manufacturing
Humble Beginnings Of A Massive Industry
It’s also important to understand this issue if you are a producer, manufacturer or distributor of medical devices. Every time a healthcare unit or clinic fails to receive prompt service you lose a customer. It’s not that you don’t want to provide the service, it’s that you are not equipped with the right tools. Often medical device manufacturers receive service requests a year or two after the product was delivered. This time-lapse can often lead to confusion about what equipment was delivered.
In addition, the support team has to sift through piles of paperwork to find the details of the equipment, insurance details, and renewal on AMC. On any good day, this could take 2-3 hours to find. But when it comes to saving lives even soon isn’t soon enough. The loss of a single minute can have dangerous consequences.
Paramantra in the Medical Devices Industry
Paramantra service CRM for medical device manufacturers connects the office-based central response teams to regional management, coordination centers, and field service engineers.
Currently, medical device services are facing 2 key issues:
1) Disparate systems
2) Remote locations
The problems may seem starkly different but the hurdles in one effect the results of the other. Reliance on disparate systems leads to miscommunication between teams. The office system is expected to coordinate with technicians who are deployed in remote locations. There is no access to a system that can help create requirements for spare parts or new products.
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