As a manufacturer of medical equipment, you provide devices that support critical medical procedures. These could range from infusion pumps, cardiac monitors, pulse oximeters to audiometers. You also realize that all these equipment should be functioning at all times. But even as you take all measures to ensure this, there are times when malfunctions can occur. In such cases, your support team needs to be alert and needs to prioritize all critical inquiries. Any neglect in attending to incoming inquiries can lead to a life and death situation. What you then need, is a Medical CRM that seamlessly handles all your inquiries.
Why Providers of Medical Equipment Need a Robust CRM Solution?
A tracking system can help recognize what the most immediate needs of most users are and how best to address them. When you direct your phone calls to your CRM, you get access to a centralized communication system that helps you track all your calls. This integrated tracking system helps you understand client problems and with this insight, you can make the necessary changes to the equipment. This will help you anticipate problems and stay one step ahead at all times.
How Can Paramantra’s CRM Solution Help Your Organisation?
Paramantra offers a system that will not fail you. Our Medical CRM can help all your teams stay connected with each other at all times. With improved coordination, your team can resolve all issues that are dependent on various processes. We help regional management, coordination centers, and field service engineers stay connected to each other.
There is a need for you to create a service environment that helps resolve immediate issues in record time. With the help of our CRM, you can easily manage all customer service requests from one platform. You can also gain easy access to the client database to understand your post-sales journey. It is also important for you to know when the equipment was purchased and if any repairs were requested by the client. Your customers depend on you and you can depend on us.
There are many benefits of having all your data in one place. With the help of our CRM, you have access to all this data, but that is not enough. You need to analyze the data and understand which of your processes are in need of improvement. That is why our CRM auto-generates reports that provide insightful data on multiple processes. You can then improve your support service by understanding what problems affect clients.
As medical device manufacturers there is an added responsibility that comes with saving a life. Your support service needs to be reliable and cannot falter under pressure. Not only does your customer’s faith but also the lives of people depend on it.