Learn How You Can Improve Customer Service in Retail
When customers invest in your brand they expect to receive service that is on par with the amount they have paid. This means that you need to provide them with quality support each time they face an issue with your product.
The projected data displays the average incoming call trend for a group of retail brands over a 3-month period. These brands specialise in providing sportswear and outdoor apparel.
Incoming Call Trend
The incoming call trend chart displays a clear pattern, where calls peak between 10:30 AM to 1:00 PM. There is a dip in the afternoon and rise again between 4:30 to 5:00 PM. As support executives working in the retail sector, it is even more important to attend to client calls. This post-sales interaction determines if existing customers will continue to recommend and purchase your products.
There are clearly no calls made during the early morning hours and late evening hours, which is not the case in other industries. You can now allocate your support staff to attend and resolve incoming queries during the peak hours. This will help increase engagement and help with resolving issues in record time. Attending to all support queries is pertinent as it can make the difference between retaining existing customers and losing them to a competitor.
- Automotive CRM (1)
- Call Management System (1)
- Call Tracking Solution (3)
- Co-operative Bank (1)
- CRM for channel partner (1)
- customer support CRM (1)
- Entrepreneur Spotlight (7)
- Financial CRM (2)
- Healthcare CRM (3)
- Management (16)
- Manufacturing CRM (1)
- News and Updates (1)
- Non-profit CRM (2)
- Real Estate CRM (11)
- Retail CRM (1)
- Sales & Marketing Insights (18)
- sales and service CRM (6)
- Sales CRM (20)
- Scripts/Structures/formats (15)
- Success Stories (3)
- target and forecasting (1)
- Tours & Travels CRM (3)
Like Us On Facebook
Follow Us On Twitter
Your #prospects are working from home and are open to #listening and understanding your product. But is your team connecting with them on #time?
Find Out: https://t.co/a5OyN5V2CG
If there was ever a time that demanded effective, clear and prompt #communcication, it is now.
Help your teams communicate well with each other and your customers.
Working from home isn't easy for your sales team. At times like these it's your words that can #motivate them to stay positive and #productive.
Here's your guide to what to say to your remote teams: https://t.co/JROUWyIaz9
#WorkFromHome #Sales #Productive
In these difficult times, it's important to stay motivated so you can stay #productive.
One way of regaining hope and #motivation is through the inspiring stories of #entrepreneurs.
Read on: https://t.co/xdGPU6cfRB
We didn’t anticipate this. Neither did you or the world for that matter.
Today, the global workforce is facing a unique situation – we are all #working from #home.
Here's what it means for #sales teams, in particular - https://t.co/qAFehS7s8V