We didn’t anticipate this. Neither did you or the world for that matter. Today, the global workforce is facing a unique situation – we are all working from home. This transition has not been easy especially since it isn’t a choice that you have made for your team and business but a necessary preventive measure.
So while you stay indoors and stay healthy, it’s equally important for you and your team to stay productive.
During this time your field sales team can’t physically meet customers. After all, health comes first.
As a business owner or manager, you also want to think of ways where sales teams can make the most of this time.
Selling From Home: Managing Your Sales Team and Their Distractions
For instance, your top-performing representative may be spending time trying to pacify his daughter or the rep who brought in the biggest numbers is juggling incoming sales calls while throwing instructions at the household help. You can’t blame them but neither can you risk your business.
Especially at a time when digital marketing has the potential to boom. Currently, a large chunk of the population is at home browsing sites like LinkedIn, Facebook, Instagram. This is the time to up your marketing game. Also, all your resources can be allocated to handling incoming inquiries.
Don’t Cut Down On Your Marketing Budget Just Yet
Now you must be thinking about how the distractions of working from home will mean fewer calls and few customer engagements. ‘This isn’t the time to invest in marketing’, is a general thought.
Not necessarily. While you can’t avoid or control the distractions remote teams face you can definitely ease the process of customer engagement.
Let’s say you begin to get 300 leads in a day. These 300 leads are then auto-allocated to 5 representatives based on the product/project your company specializes in. Now each of these representatives has 60 odd leads. Keeping in mind the distractions, the representative will be able to engage with 25 of these leads on time.
The rest will be forgotten behind the cries of a toddler or the buzz of the washing machine.
The representative now has to go back at the end of the day and look at the leads missed. Even if he/she manages to call these prospects, it’s too late.
According to an MIT study, if a lead is engaged 30 minutes after an inquiry, then they are less likely to remember the product they inquired for. We live in a world of digital distractions, so you need to strike while the iron is hot.
Social Distancing Does Not Equate To Fewer Sales
- So each time a lead is generated, a message with the details of the customer is sent to the representative.
- Immediately after an auto-call is triggered where once the representative answers, the call is routed to the customer.
The Cost of A Forgotten Follow-up
Now we have the initial calls out of the way. So everything is fine? Not really. So we went a step ahead and covered another aspect that’s often missed.
A promising first call with a customer is nothing without regular and consistent communication. So your team now has to manage new inquiries and a sea of scheduled follow-ups. The latter is usually missed or forgotten. This means that the prospect is still not ‘warm’ enough to remember your solution months later.
So if you don’t call at the scheduled time, then the deal is lost.
It’s been found that the menace of the forgotten follow-up cannot be combated by outlook calendars, alarms or even the old method of ‘jotting it down’. Your representatives have too many follow-ups to keep a track of. So we made that simple too.
- If a representative schedules a follow-up two weeks from now then at the given date and time, a scheduled call is automatically triggered.
- This connects your representative with your customer.
The term field sales will take on new meanings. The role will need to adapt to the immediate circumstances. So, make the transition a smooth one for your team with an agile CRM that adapts to the evolving needs of your business.