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Knowledge base
Paramantra help desk software is powered by a state of the art knowledge management engine. Knowledge Management Engine enables call centers, help desks, and other support organizations to continually capture, create, and refine solutions as a natural part of the work flow. As solutions are added to the knowledge base,they become immediately available for shared use across multiple channels, including phone, email, and the web. Deployment of paramantra Knowledge base solution provides organizations to deliver fast, accurate and consistent answers, improve support levels to internal and external customers and increasing customer satisfaction.
Using paramantra Knowledge Management System organization worldwide is able to
Lower costs: Results in an immediate return on investment by lowering operating costs and maintaining current staffing levels.
Expand capacity: Increases inquiries per representative and brings efficiency to the problem-solution workflow.
Retain customers: Reduces hold times, resolves issues faster, delivers precise answers, and offers self-service options for long-term customer loy
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Ticket Section
Easy to use web based, paramantra trouble ticket system provide user access to status updates, facility of trouble ticket request creation & updation, ticket configuration, routing and escalation management.
Paramantra help desk trouble ticket software submit trouble tickets (form-based support requests) through your support site. Your representatives can also raise ticket on behalf of customers.
As a result you can support multiple channels of communication and store tickets generated via email, phone or support site. Paramantra Ticket enables your team to track, route and manage customer support requests. As a result, your support organization will provide efficient, superior service, raising customer satisfaction and retaining satisfied and loyal customers.
Key Features
Multiple Channel Management: Manage all incoming customer service requests from email, support site, web forms, phone, fax and postal mail.
Customer Ticket Tracking and Thread Management: Create a new case record for each customer support request. Each new reques
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Admin Section
Seamlessly brings together information coming from all customers and partners touch points like email, web chat, web forms, phones, fax, snail mail etc - so you can provide personalized service without the hassle of piecing information together from different applications/sources. Professional and an easy to use browser based interface, where everything is neatly/systematically categorized. Completely template based, the look and feel of client area can be customized anytime. Converts data to information to knowledge base, in a real-time "dashboard" that enables you to keep your finger on the pulse of your business. With up-to-the-minute, accurate business intelligence, your decision making can be swifter, more proactive and more flexible.
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Portal Section
Easy to use web based, paramantra trouble ticket system provide user access to status updates, facility of trouble ticket request creation & updation, ticket configuration, routing and escalation management.
Paramantra help desk trouble ticket software submit trouble tickets (form-based support requests) through your support site. Your representatives can also raise ticket on behalf of customers.
As a result you can support multiple channels of communication and store tickets generated via email, phone or support site. Paramantra Ticket enables your team to track, route and manage customer support requests. As a result, your support organization will provide efficient, superior service, raising customer satisfaction and retaining satisfied and loyal customers.
Key Features
Multiple Channel Management: Manage all incoming customer service requests from email, support site, web forms, phone, fax and postal mail.
Customer Ticket Tracking and Thread Management:
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